FAQs
Welcome to the Snaap FAQ page. Here you’ll find clear answers to the
most common questions about orders, shipping, returns, and support. If
you need additional help, our team is here to assist you.
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How long does delivery take?
How long does delivery take?
Our UK delivery times are:
Handling time: 1–2 business days
Transit time: 2–5 business days
Estimated total delivery time: 3–7 business days
Do you offer free shipping?
Do you offer free shipping?
Yes. We only service the United Kingdom and all shipping is free.
Where is Snaap located?
Where is Snaap located?
Snaap is a UK-based store operating from:
20 Aster Way, Hinckley, Leicestershire, LE10 2UQ, United Kingdom
We currently ship exclusively within the UK.
Can I cancel my order after placing it?
Can I cancel my order after placing it?
You may request cancellation within 24 hours of placing your order, provided it has not been dispatched. Orders placed before 2:00 PM (GMT) may be processed the same business day. If your order has already been dispatched, please follow our Refund & Return Policy once it arrives.
What is your return policy?
What is your return policy?
We offer a simple, customer-friendly return process. For full guidelines, please refer to our Return Policy.
When will my refund be issued?
When will my refund be issued?
Once your return is received and checked, your refund will be processed to your original payment method. Refunds typically take up to 7 days to appear.
How can I contact customer support?
How can I contact customer support?
You can reach us any time via our contact page or by emailing: support@snaapcam.com